Refund policy
Return Policy
Our return policy is based on the assumption that parts were sent correctly, on time, and without fault by BusHeating.com.
- Final Sale: All sales on electronic parts are final and are not eligible for refund or return, except in cases where BusHeating.com is at fault (e.g., the wrong item was shipped or the item was defective upon arrival). Warranty claims will still apply for eligible items under manufacturer guidelines.
- Warranty Returns: Warranty parts must be returned within 15 days of receipt for full credit. Any warranty refunds or replacements are subject to the review of the OEM. Returns are not accepted after 15 days.
- Restocking Fee: A 30% restocking fee applies to all returned items unless BusHeating.com is at fault. This includes cases where items were damaged during shipping.
Return Process
To request a refund, initiate a return within 15 days of receiving your item. Refunds are only granted for items returned in original, resellable condition.
Condition Assessment
All returned products will be inspected upon receipt. If any damage occurred after delivery, additional fees may apply, and the refund amount may be adjusted based on the item's condition.
Refund Timeline
Approved refunds are processed once the item has been received and inspected. Please allow 5 business days for the refund to appear on your original payment method.
Parts Department Hours: Monday-Friday, 8:00 AM-4:30 PM
Contact: For return assistance, please call 518-762-6267
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at parts@buscrazy.net.